Shipping and Delivery Policy
At Specialized, we partner with top-tier European logistics providers to ensure your high-performance cycling gear reaches you quickly and safely.
1. Delivery Coverage and Timescales
We offer extensive delivery services across continental Europe. Estimated delivery times are calculated from the date our team formally confirms your order:
Core delivery regions: 3 to 7 business days.
Remote areas and islands: 5 to 8 business days (availability of Cash on Delivery services depends on local logistics network capabilities).
Other regions in continental Europe: 5 to 8 business days.
Note: Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Fees
Free shipping: We offer free shipping on all orders exceeding €50.
Orders below the free shipping threshold: A flat shipping fee of €4.99 is charged at checkout.
Cash on Delivery (COD) service fee: If you choose Cash on Delivery, the logistics provider may charge an additional €2.00 handling fee for cash collection, in accordance with cash management regulations.
3. Key Guidelines for Cash on Delivery (COD) (Important)
If you have selected Cash on Delivery, please read the following terms carefully to ensure successful delivery:
Prepare exact cash in advance: Couriers typically carry limited change. Please ensure you have the exact amount (in banknotes and coins) ready based on the total invoice value.
Delivery day notification: On the day of delivery, you will receive an SMS from the logistics provider notifying you of the estimated delivery window. Please ensure someone is present at the delivery address during this time to make the payment and sign for the package.
4. Failed Delivery and Re-delivery
No one available to receive the package: If there is no response at the delivery address during the first attempt, the courier will leave a delivery notice (or send an SMS). The package may be transferred to a nearby pick-up point or scheduled for a second delivery attempt on the next business day. Refusal of Delivery Without Valid Reason (Policy Against Malicious Ordering): If a delivery is refused without a valid reason—or if the customer is unreachable for an extended period or has provided false information—the customer's mobile number and delivery address will be permanently blacklisted by the system. Consequently, the "Cash on Delivery" (COD) option will no longer be available to them at any store within our partner network.
5. Order Tracking
Once your package has been dispatched from the distribution center, you will receive an email and an SMS containing your tracking number. You can use this number to monitor the real-time location of your professional gear while it is in transit.
📞 Logistics Support & Address Changes
If you need to urgently change your delivery address or have any questions regarding the scheduled delivery time, please contact us before the package is dispatched:
Customer Service Email: RobYamamoto788@gmail.com