Privacy Policy
This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website or purchase products from us. We are committed to strictly complying with the EU General Data Protection Regulation (GDPR) and relevant laws and regulations to protect your personal privacy and data security.
1. Personal Information We Collect
When you visit the website or place an order, we collect specific information provided by you in order to fulfill the transaction:
Identity and Contact Information: Your name, email address, and phone number.
Shipping and Billing Information: Your detailed delivery address.
Specific Information for Cash on Delivery (COD): Since you have chosen Cash on Delivery, we require you to voluntarily provide bank account details (such as IBAN and account holder name) in the event of a return or refund, so that we can process the refund via bank transfer.
Device and Access Data: When you browse the website, we automatically collect information about your device, including your IP address, browser type, time zone, and information regarding certain cookies installed on your device.
2. How We Use Your Personal Information
We use the collected information primarily to:
Fulfill Order Contracts: Process your orders, arrange delivery, and provide invoices and/or order confirmations.
COD Order Verification (Key Step): Before shipment, we will contact you via WhatsApp or SMS to verify your delivery address and confirm your intent to purchase, thereby preventing malicious orders or delivery failures.
Process Refunds: Issue refunds via manual bank transfer using the bank account details you provided, following the approval of your return request.
Customer Service and Communication: Answer your inquiries and provide after-sales technical support.
Risk and Fraud Prevention: Screen for potentially malicious orders or fraudulent activity (specifically to mitigate the risk of high refusal rates).
3. Sharing Your Personal Information
We will never sell your personal information to third parties. We only share your information with third parties (data processors) when necessary to help us conduct our business operations:
Logistics and Courier Companies: We provide your name, address, and phone number to our partner logistics operators in Europe so they can contact you for door-to-door delivery and collect payment. Communication Service Providers: We use third-party automated communication tools (such as bulk SMS or WhatsApp Business APIs) to send you order confirmations and shipment tracking notifications.
Legal Compliance: We may disclose your personal information to comply with applicable laws and regulations, or to respond to court subpoenas, search warrants, and other lawful requests for information.
4. Your GDPR Rights
If you are a resident of Europe, you have the following rights regarding your personal information under the GDPR:
Right to Information and Access: You have the right to request a copy of the personal information we hold about you.
Right to Rectification: You have the right to request that we correct your personal information if it is inaccurate or incomplete.
Right to Erasure (Right to be Forgotten): In certain circumstances, you have the right to request that we delete your personal data (except for data we are required to retain to fulfill pending orders, process ongoing refunds, or comply with tax regulations).
Right to Restrict or Object to Processing: You have the right to object to our processing of your data for specific purposes (such as marketing).
To exercise any of the above rights, please contact us using the details provided at the bottom of this policy.
5. Data Retention
When you place a Cash on Delivery (COD) order through the website, we will securely retain your order information (including contact details and address) in our company records—unless you request its deletion—to handle potential post-sales returns or exchanges and to meet statutory retention periods for tax and audit purposes in Europe.
6. Policy Updates
We may update this privacy policy from time to time to reflect changes in our operations or for other legal or regulatory reasons. The updated version will take effect immediately upon publication on the website.
Contact Us
If you have any questions about our privacy policy or wish to exercise your data subject rights, please feel free to contact our data protection team via the following method:
Customer Service Email: RobYamamoto788@gmail.com