Return Policy
Specialized is committed to ensuring you have the best possible experience with our high-performance products. To offer you the convenience of Cash on Delivery (COD), we have established a transparent policy designed to make the return process simple and secure.
1. Return Period
You have 30 days from the date you receive and pay for your order to request a return.
This policy fully complies with EU regulations regarding the right of return (right of withdrawal) for online purchases.
2. Special Delivery Rules
Standard Process: In accordance with our partner carriers' regulations, the delivery agent must collect the cash payment before handing over the package and allowing the original packaging to be opened.
Purchase Commitment: Please have the exact cash amount ready. If you refuse the order upon delivery without a valid reason, your phone number and address will be blacklisted in our system, preventing you from using the COD service in the future.
3. Product Condition
To qualify for a return and refund, items must strictly meet the following requirements:
Original Condition: Products must be in brand-new condition, showing no signs of use, washing, or assembly (for parts and bicycles).
Packaging and Tags: Returned items must include the intact original packaging, as well as all tags, manuals, and accessories.
Gear: Footwear and helmets must show no signs of wear or scratches on the soles or main structure.
4. How are COD orders refunded?
Since payment is made in cash to the delivery agent, refunds cannot be processed through automated channels. Refunds will be handled as follows:
Bank Transfer (IBAN): When requesting a return, the customer must provide valid bank account details for the transfer.
Discount Voucher: Alternatively, we can issue a discount code equivalent to the full refund amount for immediate use on your next purchase from our official website.
Note: The name of the bank account holder must match the name of the customer who placed the order. 5. Return Shipping Costs
Manufacturing Defects or Shipping Errors: If the return is due to a manufacturing defect or an error on our part (e.g., wrong size or model shipped), Specialized will cover all shipping costs. Change of mind or incorrect size: Customers are responsible for the shipping costs to return the product to our warehouse. This return shipping fee will be deducted from the total refund amount.
6. Return Process Steps
Contact Us: Please email our customer service team with your order number and the reason for the return.
Refund Information: Please provide your bank account details (account holder's name) in the same email.
Label & Shipping: Once our team approves the request, you will receive shipping instructions. Please securely pack the product in its original box and drop it off at the designated location.
Inspection & Timeline: Upon arrival at our distribution center, the item will undergo a quality check (taking 3–5 business days). Once approved, the bank transfer will be processed within 5–7 business days.
Customer Support
If you have questions regarding accessory compatibility or the correct gear size before delivery, we recommend consulting our experts to avoid the need for a return:
Email: RobYamamoto788@gmail.com
Service Hours: Monday to Friday, 9:00 AM – 6:00 PM.